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Delivery FAQs
1. What is your delivery time?
We aim to process your order within one business day. Delivery times may vary depending on location so please allow 2-3 business days for delivery.
2. What are the delivery costs for online orders?
Delivery costs will vary depending on the delivery location and the size of the goods to be shipped. Delivery zones are Auckland region, North Island and South Island.
3. How is my order going to be delivered?
We use a variety of freight companies including Courierpost and Fastway Couriers.
4. How can I check the status of my order?
You can contact us here at the eShop on (09) 441 6622 or via email albany@hsw.co.nz
5. How do I cancel an order?
If you need to cancel your order please contact the Howards eShop ASAP. Phone (09) 441 6622 or albany@hsw.co.nz, remember we aim to ship your order within one business day.
6. Can I get a delivery abroad?
We can only deliver within New Zealand.
7. How can I get in touch with someone in the eShop?
You can contact us by phone between 10am and 5pm on (09) 441 6622. Alternatively you can contact us by email at albany@hsw.co.nz